All issues open via the helpdesk will trigger an escalation process. We guarantee a response within two hours, or we will refund a portion of your monthly subscription.
When you sign up with our dedicated support plan, we will perform an initial security audit, and recommendations for implementation. Our security hardening and auditing process includes external scans, and internal recommendations including, PHP settings, firewall configuration, mod_security, suhosin, Nessus vulnerability report, Nitko scan, and much much more.
We are monitoring updates for many distributions and control panels. When we detect an update that needs to be applied to your system, we will notify you, test in our labs if necessary, and schedule the appropriate time for implementation.
We have partner with various serrver monitoring networks based on your needs and level of monitoring and reporting desired. They are superior enterprise class network monitoring and alerting services. They provide monitoring servers in more than 30 locations around the world. This allows us to always know the status of your machine, and respond quickly in the event of an outage.
Our monthly security audit is an automated monthly scan utilizing Nessus and our own proprietary software we wrote. Any issues detected will be brought directly to you attention. Depending on the severity and the nature of a vulnerability discovered, we will discuss with you the options available to resolve this issue, and implement the appropriate resolution.
Our daily log check process utilizes the logwatch utility to gather an overview of all important log files for your system. We review these log files on a daily basis, and escalate issues as necessary.
